How I handle your info
This policy explains what personal information I collect, how I use it, and your rights. It is intended to comply with the Australian Privacy Principles under the Privacy Act 1988.
Last updated: 2 September 2026
Made by Max ("we", "us", "our") provides website design and development services to trade businesses in the Newcastle, NSW area. This policy explains what personal information we collect, how we use it, and your rights regarding that information. It is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
ABN: 41 898 891 958
1. Information we collect
We collect information you provide directly to us, including:
- Contact details — name, phone number, and (where provided) email address
- Business details — your trade or industry, and whether you currently have a website
- Booking details — information you provide when scheduling a consultation via Calendly
- Communications — any details you share with us by phone, email, or message
We may also collect limited technical information automatically when you visit madebymax.shop, such as browser type, device type, and general usage data (via standard website analytics and cookies).
2. How we collect it
- Meta (Facebook/Instagram) lead ads — if you submit an Instant Form ad, Meta shares the details you entered (name, phone number, and answers to our questions) with us.
- Our website — via contact forms, booking widgets, or direct enquiries.
- Directly from you — by phone, email, or in person.
3. How we use your information
We use your information to:
- Respond to quote requests and enquiries
- Contact you about your project and schedule consultations
- Provide, deliver, and invoice for our web design services
- Improve our services and marketing (e.g. understanding which ads and offers are useful to tradies)
We do not sell your personal information to third parties.
4. Who we share it with
We may share your information with:
- Meta Platforms, Inc. — when you submit a lead form on Facebook or Instagram, Meta processes that data under its own Data Policy in addition to this one.
- Calendly — when you book a consultation, your booking details are processed by Calendly to schedule the meeting.
- Service providers — such as email, hosting, or invoicing tools we use to run our business, only as needed to provide our services.
We do not share your information with third parties for their own marketing purposes.
5. Data storage and security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Information is stored using reputable third-party platforms (such as Meta, Calendly, and standard business email and customer management tools) that maintain their own security standards.
6. Your rights
Under Australian privacy law, you have the right to:
- Ask what personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information, where reasonably practicable
To make a request, contact us using the details below.
7. Cookies
Our website may use cookies or similar technologies to understand how visitors use the site and to support advertising (including Meta Pixel/Conversions tracking for our ad campaigns). You can control cookies through your browser settings.
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the most recent version.
9. Contact us
If you have questions about this policy or how your information is handled, contact: